Firstly I don't like leaving negative reviews unless its needed. We had Bill from Goodwin Electrical given us the quotations for an EV Charger, all correspondence was passed through Bill, and he carried out the installation . Prior to the installation, I sent Bill various emails with information he requested and our system requirements, this included that we didn't want our home battery solar storage system to discharge to the ev charger when the car is charging.
Bill arrived promptly on the day the install was due. Myself and Bill had a conversation prior to work commencing, and I clarified with him that the home battery wouldn't discharge charge to the ev charger and his response was I've fitted 100's of these. 4 hours later the installation was completed.
We were picking up the new ev car the day after the installation, so we were unable to test the system . When we did charge the car, it drained the house battery. Contacted Bill and he said its nothing to do with the installation but need to speak to Myenergi the ev charger manufacturer. After a lot of time, I got clarification that the system was wrongly connected as per our requirements and all information passed to Bill, he then stated that I didn't give enough information at the time of quotation and that I didn't pass on that our installation had 2 PV systems, this has no relevance in the face that the home battery will always discharge to anything that's connected to the load side of the battery (ev charger).
Bill then said additional equipment would be required to obtain what we asked for, so a quotation was produced, By this time I had lost faith in Goodwin electrical and as per there terms and conditions I had to notify them that is was leaving a less than 5 star review. Bill then reissued a revised quote less that half of what was requested, this was also rejected, he then offered a 2nd revised quote at zero cost.
I have since had the work completed by another electrician, all is connected correctly and full operational.
Other issues with the original Installation, CT clamp fitted in wrong location, Bill quoted a White ev charger, they only come in black and no apologies from Goodwin Electrical. I would say if you have a simple ev installation requirements then Goodwin Electrical maybe a consideration as they are listed o the Myenergi website but if you have a more involved installation then perhaps go elsewhere.
Response from the owner:We installed the EV charger to the manufactures instructions as per quote issued for a standard installation. The problem was created when we turned up on site to find the customer wanted a non standard installation whereby he did not want the EV charger taking any power from the Solar PV battery. We tried to resolve this without installing a separate consumer unit (which we had not quoted for), however due to the type of battery the customer had, this could not be achieved.
With this being a very unusual request it required a modified circuit design from the Manufacturer, this requiring a separate consumer unit which required extra materials and extra labour cost which we had not quoted for.
We quoted for the extra work, however customer declined the quote.
As a Goodwill gesture we even offered to do the extra work free of charge, however the customer chose to write this bad review instead of accepting the Free quote to create a system to the customers requirements at Goodwin Electrical expense.
Some customers you simply cannot please no matter what extra we offer to do free of charge.
Goodwin Electrical always give 100% customer support and never walk away until the customer is happy, once in every 1000 customers you get one who no matter what you do for them, they can never be pleased.
Time to move on and learn from this experience. Our aim is always 100% customer satisfaction.
