Testimonials
Kind Words & Reviews
When we finish a project, we ensure the work is done 100% to the client’s satisfaction. Our clients know this and love this about us, and we are truly grateful for the many testimonials we receive.
testimonials
Here’s What People Are Saying
Firstly I don't like leaving negative reviews unless its needed. We had Bill from Goodwin Electrical given us the quotations for an EV Charger, all correspondence was passed through Bill, and he carried out the installation . Prior to the installation, I sent Bill various emails with information he requested and our system requirements, this included that we didn't want our home battery solar storage system to discharge to the ev charger when the car is charging.
Bill arrived promptly on the day the install was due. Myself and Bill had a conversation prior to work commencing, and I clarified with him that the home battery wouldn't discharge charge to the ev charger and his response was I've fitted 100's of these. 4 hours later the installation was completed.
We were picking up the new ev car the day after the installation, so we were unable to test the system . When we did charge the car, it drained the house battery. Contacted Bill and he said its nothing to do with the installation but need to speak to Myenergi the ev charger manufacturer. After a lot of time, I got clarification that the system was wrongly connected as per our requirements and all information passed to Bill, he then stated that I didn't give enough information at the time of quotation and that I didn't pass on that our installation had 2 PV systems, this has no relevance in the face that the home battery will always discharge to anything that's connected to the load side of the battery (ev charger).
Bill then said additional equipment would be required to obtain what we asked for, so a quotation was produced, By this time I had lost faith in Goodwin electrical and as per there terms and conditions I had to notify them that is was leaving a less than 5 star review. Bill then reissued a revised quote less that half of what was requested, this was also rejected, he then offered a 2nd revised quote at zero cost.
I have since had the work completed by another electrician, all is connected correctly and full operational.
Other issues with the original Installation, CT clamp fitted in wrong location, Bill quoted a White ev charger, they only come in black and no apologies from Goodwin Electrical. I would say if you have a simple ev installation requirements then Goodwin Electrical maybe a consideration as they are listed o the Myenergi website but if you have a more involved installation then perhaps go elsewhere.
Bill arrived promptly on the day the install was due. Myself and Bill had a conversation prior to work commencing, and I clarified with him that the home battery wouldn't discharge charge to the ev charger and his response was I've fitted 100's of these. 4 hours later the installation was completed.
We were picking up the new ev car the day after the installation, so we were unable to test the system . When we did charge the car, it drained the house battery. Contacted Bill and he said its nothing to do with the installation but need to speak to Myenergi the ev charger manufacturer. After a lot of time, I got clarification that the system was wrongly connected as per our requirements and all information passed to Bill, he then stated that I didn't give enough information at the time of quotation and that I didn't pass on that our installation had 2 PV systems, this has no relevance in the face that the home battery will always discharge to anything that's connected to the load side of the battery (ev charger).
Bill then said additional equipment would be required to obtain what we asked for, so a quotation was produced, By this time I had lost faith in Goodwin electrical and as per there terms and conditions I had to notify them that is was leaving a less than 5 star review. Bill then reissued a revised quote less that half of what was requested, this was also rejected, he then offered a 2nd revised quote at zero cost.
I have since had the work completed by another electrician, all is connected correctly and full operational.
Other issues with the original Installation, CT clamp fitted in wrong location, Bill quoted a White ev charger, they only come in black and no apologies from Goodwin Electrical. I would say if you have a simple ev installation requirements then Goodwin Electrical maybe a consideration as they are listed o the Myenergi website but if you have a more involved installation then perhaps go elsewhere.
Response from the owner:We installed the EV charger to the manufactures instructions as per quote issued for a standard installation. The problem was created when we turned up on site to find the customer wanted a non standard installation whereby he did not want the EV charger taking any power from the Solar PV battery. We tried to resolve this without installing a separate consumer unit (which we had not quoted for), however due to the type of battery the customer had, this could not be achieved.
With this being a very unusual request it required a modified circuit design from the Manufacturer, this requiring a separate consumer unit which required extra materials and extra labour cost which we had not quoted for.
We quoted for the extra work, however customer declined the quote.
As a Goodwill gesture we even offered to do the extra work free of charge, however the customer chose to write this bad review instead of accepting the Free quote to create a system to the customers requirements at Goodwin Electrical expense.
Some customers you simply cannot please no matter what extra we offer to do free of charge.
Goodwin Electrical always give 100% customer support and never walk away until the customer is happy, once in every 1000 customers you get one who no matter what you do for them, they can never be pleased.
Time to move on and learn from this experience. Our aim is always 100% customer satisfaction.
We were really pleased with our EV charger installation. Not a straightforward job in an old house but the guys worked their way through each challenge and communicated with us every step of the way. Would highly recommend.
Response from the owner:Hi Caryl, Thank you for your lovely review, A pleasure to work for you. We installed a Myenergi GLO EV charger which yes had its challenge working under Kitchen floor and removing kitchen plinths, we don’t give up easy and managed to complete install and put kitchen back straight.
Bill was very responsive, let me know when to expect him, and left the place very tidy. He clearly explained what would be happening and when and was timely with the quote and date to do the work. The team were respectful, helpful snd efficient. I would highly recommend.
Response from the owner:Hi Sarah, thank you for your lovely review for a New consumer unit and Ohme Pro EV charger. Enjoy your Tesla Car.
Nice friendly firm. A pleasure to work with, very knowledgable. Would be more than happy to use again.
Response from the owner:Hi Steve, thank you for your great review. You were a pleasure to work with on upgrading your Sockets, install of high end bathroom fan and Consumer unit change. We only install quality products and give professional advice. Goodwin Electrical would like to wish you all the best with your new home.
Electric charger installed today. Very quick and tidy job.
Response from the owner:Thank you for your nice review. This was an install at Commercial premises for a Myenergi Zappi Three phase EV charger
Excellent service.
Response from the owner:Thank you Michelle for your great review. All the best
Very clear and concise communication from arranging estimate to final invoice. Prompt and honest service with very clear estimate. We have had a new consumer unit to fit modern safety standards and lighting/sockets upgraded and shower electrics removed. All works completed to a high standard and no mess left. Would definitely recommend to others.
Response from the owner:Hi Joanne, thank you for your lovely review recognising our great work and customer service.
Highly recommend very polite staff who arrived. They fitted 3 double sockets for us without any damage to the walls. Reasonable pricing for the job carried out. We are very happy with their service and will be using them again.
Response from the owner:Thank you for your great review and looking after us. We install quality Hager sockets to a high standard.
Excellent service, I managed to blow all the sockets in the house but nothing obvious had tripped in the fuse box, he was able to help me over the phone with pictures of circuit board to save a call out! Explained to me what had happened without making me feel stupid!
Will definitely recommend
Will definitely recommend
Response from the owner:Thank you for great review. On this occasion we had a busy day schedule. Customer was able to send photo of consumer unit where we could see the Rresidual Circuit Device had tripped. We gave the necessary advice to get the customers power back on.
Excellent job - quick and efficient
Response from the owner:Thank you Simon for great review for fault rectification work on lights and EV charger.
After trying several electricians, we were so happy to find Goodwin Electrical. Right from the start the owner and the crew were friendly and helped solve our electrical needs and lighting. Thank you and five cheers!
We hired Goodwin Electrical to install all the new wiring when we built our house. They gave us a fair price and the work was completed quickly. We will definitely recommend Goodwin Electrical to all our friends and family!
“
Goodwin ELECTRICal DOES EXCELLENT WORK! OUR HOUSE IS PERFECT!